4 night at the Hampton By Hilton Edinburgh West End with breakfast

Stayed here for 3 nights this week and both my family and I were very happy with our stay. The rooms were a good size and equipped with everything we needed for our stay, ironing board&iron, hair dryer, tea&coffee making facilities, a good size bathroom and comfortable beds. The rooms were clean and tidy and we had fresh towels and the room cleaned after our 2nd night. The only thing disappointing about the room was the pillows, the bed itself was comfortable but the pillows on the bed offered little support and weren't too comfortable, my head seemed to sink into them so they felt flat and unsupported. Location wise the hotel was fine for what we required, it was a 15min walk to grassmarket which wasn't too bad at all so it isn't too far out of town to walk. The breakfast was decent too, enough choice from cooked food, some continental and waffles which were a welcome change from pancakes in other hotels. Service was brilliant and couldn't ask for a better experience. Very helpful, friendly and chatty. The young Italian girl who was the manager on shift was helpful our first evening giving us directions to get an evening meal which was greatly appreciated after a long day travelling. We also had a meal in the Lebanese restaurant in the hotel which was really nice. Overall a great experience and would happily stay again when I visit Edinburgh again

Great hotel, with good location and great breakfast. Very nice rooms, large rooms for the area. The showers are a bit annoying with the water getting everywhere and no fridge. Breakfast is large and open for a reasonable amount of time . There is a small gym that meets your basic needs. Location is walking distance from the tram and the royal mile.

Great breakfast, friendly, helpful staff, within walking distance of quite a few sites of interest. Buses were also accessible and easy to navigate! I would recommend this location!

As a Hilton member, I chose this hotel for its reputation and was glad to find it in an ideal location for exploring Edinburgh. Breakfast was decent, the room comfortable once settled, and overall it worked well as a central base. That said, there were some details that fell short of what I expect from Hilton. I arrived to find my sheets and towels dirty, which was disappointing after a long day of travel. Housekeeping did address it the next day but not until almost 3pm. My request to change rooms as a whole was denied so I was forced to wait and occupy myself until that was resolved. Housekeeping did a wonderful job, but it shouldn’t have been the case in the first place. Parking also felt expensive at €16/day given the hotel is about a 25-minute walk from the city centre. And one interaction left a lasting impression: while speaking with staff in the lobby, another guest interrupted me mid-sentence in a noticeably rude way. What stood out most was that staff did nothing to acknowledge or correct it. Moments like that matter — when hospitality staff stay silent, it can make a guest feel unseen or treated differently. In short: the basics were covered, and the location is solid, but the service and attentiveness to guests need improvement. In my opinion it was not worth the almost €400 a night it cost unfortunately.

Stayed a few days ago with the wife. Hampton's are sure places to stay as it is hard to screw it up. Most amenities are cookie cutter like rooms and breakfast. It is the service and location that varies and make the difference. As a Diamond member, the only sure perk at Hamptons is the gifting which is standard. I did ask for an upgrade but it was not available, which is fairly common as I've had a 50/50 chance based on my experience. Room. Smallish compared to other Hampton inns, which is fine. But there was barely any room to use the desk chair as it will literally be against the foot of the bed. Service. The staff are all great. Towels are just bath and body towels....no face towel. We did get only 1 body towel which is short for the 2 of us, wife and myself. They did bring an additional one after I called. Breakfast is good and you get the generic Hampton offerings which is more than adequate. Dining area is quite large so even on the busiest time, no issues getting a sit down spot. Location. This is mixed. On 1 hand a bus from the city center does stop on the same block which is convenient. But the airport tram is a13 minute walk away. This maybe a nice walk during the summer, but on a cold and rainy Scotland, this can be quite a hike. Amenity that is charged: 240v adapter for 6.5 GBP. We came from Madrid which is also 240v but missed that UK is different, got that. But not only is this pretty expensive but it almost feels like being taken advantage. I do a lot of travel as a Diamond member and never seen this as a cost. At the most, a deposit is levied on the room and then charged when lost or not returned. So save yourself a few pounds and go to Tesco which is only a few minutes away. In fact there are 2 Tesco Express and 1 Coop. Overall, my experience is a mixed bag.