4 nights at the Leonardo Royal London Tower Bridge

I've stayed here a couple of times and have had good experiences. The staff we encountered were all friendly and helpful. We were welcomed with prosecco on arrival and upon checking-in, they upgraded our stay to include complimentary use of the executive lounge - thank you! We used the spa which was good. We used the restaurant for breakfast, which had a nice variety. We find the location convenient and would stay again.

Great spot. Location is perfect for a whole city experience. 20 mins walk from Liverpool Street station. Easy friendly checkin & checkout. Great bar, fabulous breakfast with plenty of tables, variety & yummy omelettes from egg station, well managed service. Quality linen, fantastic views, speedy lift (she be tall) Staff are kind, friendly & accommodating. Festive. Kudos

I travel a LOT, and have thus stayed at my fair share of hotels, all around the world: I genuinely think this tops the list. I had a WONDERFUL night here (and wish I could’ve stayed longer!). Delaram was extraordinarily friendly and hospitable, let me 1) check-in a few hours early (!), and 2) upgraded me to an executive room with lounge access (!!). Hard to beat a welcome like that! The room and bed were SO comfortable - there was this plush mattress topper that felt like you were sleeping on a cloud. Spacious bathroom, too, with a bathtub! Lounge was very cozy. My favorite part, though, was the wellness area: Huge pool, gym, sauna, steam room, cold shower, jacuzzi… this is INSANE in the heart of London. It was SO luxury. I recommend, 100/10, and will ABSOLUTELY be back :)

Had a nice 1 night stay at the hotel. We managed to get a room on the top floor so the views were good. The bed was comfortable also. The hotel loses a star as it took 30 minutes to check in. The queue was back to the door and despite all 4 desks being open it took an overly long time. Even at the desk it was another 10 minutes. Not sure why it takes so long?

This must be my worst experience in a hotel from a long time. A group of young people made noise at night for two nights in a row (and smoked weed, by the way), which I complained about and, according to the information given to me by reception, other guests on the same floor also complained. We had to complain several times, but the hotel management did nothing about it. Reception informed us that the manager would contact us, but to date, no one has done so. In short, if you want to cause a ruckus in a hotel without any consequences, this hotel is perfect for you. However, if you want to get a good night's sleep and you are unlucky enough to end up with neighbours who have absolutely no respect for others, and you are counting on the hotel management to sort things out, look elsewhere.