4 nights at the Leonardo Royal London Tower Bridge

This hotel offers a great experience, it's a really good value for money. You are welcomed with a glass of prosecco when you arrive, which is a nice touch. However, there are long queues at the reception when you arrive (and I checked in online before I arrived), so beware of that. The reception area also offers water refreshments and apples. I had the superior king-size-bed room and it was really good - has a couch, armchair and a desk, the room comes with bathrobes and slippers, which you'll need for the spa, but they give you towels at the spa as well. The room is also equipped with a Nespresso machine. The bed is very comfortable, I had a really good sleep. Unfortunately my room didn't have a view so that was a bit of a downside. Another (slight) frustration are the elevators - prepare for long waits as the hotel is huge (14 floors on the west wing) and has two elevators which will take you up and down (depending on who was in first) until you manage to get to your room eventually. Thankfully I wasn't that high up so I could use the stairs. The hotel was super busy, I think it was hosting an event. The spa is one of the best things about the hotel. It has a pool, jacuzzi, sauna and a steam room (though the steam room needs refurbishment). The jacuzzi is amazing. Also the hotel's location is very good. Overall, I had a great weekend and enjoyed my stay.

I first stayed at the Leonardo Royal Hotel London Tower Bridge a few years ago and absolutely loved it — but coming back this time was even better. We celebrated my partner’s 30th birthday (it was her first time staying there), and the experience was unforgettable. We were looked after by Anika, who upgraded our room, surprised us with wine, and delivered truly exceptional customer service. She went above and beyond to make sure we had a stay to remember, and thanks to her, my partner had the best birthday ever. We even made sure to tell her manager the next day — she genuinely deserves a raise! All the staff were amazing, and we honestly felt like royalty the entire time. We’ll definitely be becoming regulars.

I had afternoon tea with my family, and it was amazing. It was one of the best afternoon teas I have had in London. My family and I could not even finish the food because we were all so full. My favourite part was the scones ,you could tell they were freshly baked. I would recommend it to everyone and will definitely be coming back.

I travel a LOT, and have thus stayed at my fair share of hotels, all around the world: I genuinely think this tops the list. I had a WONDERFUL night here (and wish I could’ve stayed longer!). Delaram was extraordinarily friendly and hospitable, let me 1) check-in a few hours early (!), and 2) upgraded me to an executive room with lounge access (!!). Hard to beat a welcome like that! The room and bed were SO comfortable - there was this plush mattress topper that felt like you were sleeping on a cloud. Spacious bathroom, too, with a bathtub! Lounge was very cozy. My favorite part, though, was the wellness area: Huge pool, gym, sauna, steam room, cold shower, jacuzzi… this is INSANE in the heart of London. It was SO luxury. I recommend, 100/10, and will ABSOLUTELY be back :)

The room itself was spacious, modern and had fantastic views of the Tower of London and The Shard. The bed was very comfortable and we slept well. Two male bartenders on Sunday afternoon were the only staff who genuinely acknowledged us and were friendly. Unfortunately, the service and overall experience did not reflect the price paid (£*** for two nights including Executive access). Check-in lacked basic direction — no explanation of where lifts were, where breakfast is served, or how the Executive Lounge works. We ended up at the wrong lifts and had to backtrack. The Executive Lounge was consistently understocked, with minimal snacks and limited drinks. It did not feel monitored or maintained. Lift wait times were excessive — we waited around 20 minutes at one point and regularly used the stairs (11 floors) because it was quicker. Breakfast service was disorganised. We were seated at tables without cutlery or condiments and had to collect them ourselves. Food replenishment was slow and we found hair in food on more than one occasion. The spa area was good early morning but quickly became chaotic with no visible supervision. The steam room had visible mould and when the steam stopped we were told to throw water ourselves to restart it, which shouldn’t be a guest’s responsibility. When raising concerns at checkout, there was no clear complaints process or escalation. Overall, the room and view were great, but service standards and operational management need improvement to justify the “Executive” label and price point.