4 nights at the Leonardo Royal London Tower Bridge

I chose the Leonardo Hotel as the destination for my birthday party, and overall, it was a fantastic choice. The hotel’s central location just steps from the tube and the Tower of London made it incredibly convenient for getting around. From the moment I arrived, I was impressed by the hotel’s style and attention to detail. The welcome was warm, with thoughtful touches like complimentary drinks and magazines at the entrance. The breakfast buffet was another highlight: varied, plentiful, and delicious. Staff throughout the hotel were courteous, professional, and genuinely helpful. The only downside—and I say this with some regret—was the cleanliness of the bed sheets in my room. Unfortunately, they had mold stains, which was disappointing. However, reception responded very quickly and professionally, had the sheets changed right away, and reported the issue to their superiors. Their swift action helped mitigate the problem. Dinner at the hotel restaurant was a lovely experience as well. The menu offered a good variety, the service was attentive, and the atmosphere was calm and relaxing—perfect for the occasion. Despite the issue with the sheets, I would still recommend the Leonardo Hotel and would happily return for another stay. With just a little more attention to housekeeping, it would have been perfect.

Demaris was beyond helpful in working with me to secure an appointment and was very patient during our back and forth over a span of months whilst I coordinated and constantly rescheduled. The treatments were very relaxing and the spa had great facilities for an afternoon with friends. Would recommend.

From the moment we arrived at the hotel, we were warmly welcomed by the lovely Yoanita. As it was my birthday, she went out of her way to make the day extra special by upgrading our room at no extra cost. Her kindness and thoughtfulness truly touched me. Every single member of staff we met was incredibly friendly and attentive, creating such a genuine sense of care and hospitality. They made us feel not just like guests, but truly valued and celebrated, which turned our stay into a beautiful and unforgettable experience. We will most definitely be visiting again.

Nicely located, visited for a night away after we got married. Room was ok but unfortunately was a strong smell of cigarettes. Used the spa but not for long as emply cups and bottles left lying around, wasn't very clean for a spa area.

I stayed here for business. In general it should be a 5 star rating but it didn't feel right compared to other hotels I stayed in that i rated 5 stars. Here come the pros and cons: Pros: - excellent location, tower Bridge and banking district some walking minutes away - calm rooms, you dont hear the neighbours - free coffee in the room with a nespresso machine as well as tee (kettle) and walkers (cookies) - a lot of pillows to choose from - bathroom with shower and separate bathtub - spa and gym included - comfi mattress - clean - room safe big enough to store a laptop (excellent) - room layout and concept very clever, made it very spacious Cons: - breakfast was an incredible 23 GBP. The room service breakfast (service charge of 6 is fair) cost depending on selection additional 18 or 23 GBP, even if you just chose porridge. I mean 24 GBP for porridge only that is something to remember. - there was no flexibility to sell me a porridge only at the restaurant for breakfast. It was paying 23 GBP or nothing. Luckily the TESCO is close by (see next): - Mini bar was remote locked by the reception. Just by coincidence I found out you need to again go to to the reception and have your credit card blocked. Only then they would unlock it and still you would pay for each drink. No one told me about it and I was too tired to go back to the reception. Your loss, I would have taken some drinks. Luckily there is a TESCOs 4mins walking distance that I would recommend everyone as an alternative. - the restaurant was extremely smelly all day long (not stinky but like kitchen smells). I would recommend to look into the venting concept. If you stayed there for 10 min your clothes smell like you stayed 5 hours in a pub with a bbq in the middle. - Reception was ok but everything felt very distanced. There was no heartfelt welcome nor a feeling that employees were passionate about their job welcoming people. - room had to be paid in advance and with the above it felt like you are only a cow being milked rather than an appreciated guest. - 30% of room installations didnt work at all or not properly (TV, lights). It cant be so complicated to check rooms once a week for technical defects instead of waiting for customers to complain. All in all it felt like as a guest you are expected to go the extra mile if you want something, not the other way around. It also felt like you are not trusted (paying in advance for the hotel room, everything had to be paid immediately, the mini bar story (see above). If you call yourself "royal" i would expect outstanding service, especially for the prices of the rooms. To me service was rather average or even below. The hotel has a big potential but as with everything: client facing services and employees are the deciding factor.