5 nights at the Mercure Edinburgh Haymarket

Fantastic staff throughout our stay- helpful informed and gently humourous! Hotel was great, contrary to some other reviews room was great, everything worked, had hairdryer, fan heater (we don't need it) and tea and coffee facilities with mini bar. Bed was comfy, water hot and enjoyed our stay. This is a small hotel and the people working here make it feel like a boutique hotel. Location is quiet - we slept brilliantly. Mercure - sort out your infrastructure for those who need it, your people working here are the best and deserve a hotel where all the rooms are like the one we had!

I’ve read the reviews and honestly cannot relate. We had two rooms and both were warm. They were both clean and serviced and came with a coffee machine and pods, complementary water and shortbread. We found the staff great very attentive. Breakfast was a buffet with all you could eat including a cool pancake maker. We pre booked breakfast so it was cheaper. The rooms aren’t huge but sufficient for a two night stay for three people with a lot of luggage. Location is great, far enough away from the main thoroughfare to not be affected by the public noise but close enough to walk easily too.

The hotel was beautiful, with a very elegant and luxurious decoration. Everything was spotless, and the cleanliness was consistent every day. The staff were all extremely kind and professional. I highly recommend this hotel!

After reading recent reviews, I was particularly worried there would be problems during my stay especially concerning heating, however, the room was pleasant and warm with no heating issues. Staff were wonderful and a good location close to public transport and ample facilities nearby. However, regarding rooms on the lower level, it is worth mentioning that there can be slight noise from what I imagine is laundry/washing machine? Slight thumping noises especially at nighttime but this did not bother me much as it wasn't that loud. From what I can see here, treatment for visitors has seemed to vary from people getting excellent service from staff versus others who got recieved bare minimum.

Considering this hotel is rated 4 star we were very disappointed with our 4 night stay. Day 1..no heat in room,we were informed that the reception staff control this!!! They provided a portable heater! The safe didn't work so asked the housekeeping member of staff who didn't know how to help, I was unable to ring down to reception and then realised the phone wasn't even plugged in. The duvet was very thin and lumpy so we asked for another which seemed to be problematic for the reception to understand. The hotel had a water leak which I know is not their fault but communication was poor, no one rang to room to explain, was without water for 2 hours, no-one rang to inform us despite we had gone ourselves to reception to get water to fill kettle for a drink. The hot water in the room is so hot there should be a warning notice. There is no heated towel rail or anywhere to hang towels other than the shower wall so due to little heat in the room these stay damp. The reception desk is opposite the lift, the staff dont smile, say good morning when going to breakfast or didn't even bother to ask if I was happy with my stay as I checked out...didn't even say goodbye or thanks! On my 3rd day I came back to the hotel at 3pm to find the room had not been tended to. I went myself to the reception desk to ask for tea,water..Unbelievably the guy could not supply any. He rang for housekeeping who knocked over 35mins later but did not speak good English so did not understand my requests for items. Wouldn't stay here again. Only plus point is Haymarket tram stop is 10min walk.