Aparthotel Birmingham

Great overall stay, well decorated and furnished studio, much more spacious than I expected and a bargain price. Was upgraded to a terrace room too. Room was clean and served all my needs. Bonus, free on street parking between 7:30 and 8am.

Got to stay in this hotel for work and was pleasantly surprised by the quality of the rooms. Very clean. Good air conditioning in the rooms, cooled it down for the time to sleep. Bed, mattress and pillows were very comfortable. The only thing that I didn’t like much - breakfast, it’s is like Greggs, choice from pre made things (croissant, sandwiches). The service was very welcoming Great location. I will likely stay here again for my next work trip!

I absolutely loved it. The room was modern and spotless! It's also right in the city centre, making it easily accessible to most places in Birmingham. The only thing that came as a surprise was the requirement of a security deposit, but got it back within 24h of checking out, so no complaints about that either.

I arrived in Birmingham late at night after a long journey from London, only to be told that my room was already fully booked—despite the fact that the hotel knew about their mistake well before my arrival. Instead of calling me in advance to warn me, they waited until I showed up, exhausted and unaware. I chose this hotel specifically because of its location, as I had a critically important meeting early the next morning. I paid £370 for this room, yet they “relocated” me to a partner hotel that was miles away and worth barely a quarter of what I paid. The entire transfer process dragged on for more than two stressful hours, and throughout it all, there was no refund, no compensation, no apology of real value. When we asked to speak with the manager, we were told the manager was “resting” and unavailable. Imagine this: it was nearly midnight, I had nowhere to stay, and the person responsible simply went home for the night. This is not just poor management—it is dishonesty, greed, and a complete lack of basic human decency. The staff’s attitude was cold, indifferent, and shockingly unhelpful. This hotel took my money, ruined my night, and jeopardized an important professional commitment without a shred of accountability.

Overbooked, lied, and left us stranded! We arrived late in the evening with a confirmed prepaid booking (£375 for a one-bedroom apartment). The front desk told us the hotel was overbooked and tried to send us to a worse hotel 20 minutes away, with no prior notice. We waited two hours in the lobby past midnight to receive confirmation of this alternative accommodation with no help from a manager, who refused to even speak to us. The "alternative" room offered was a small, dirty double room worth a fraction of what we paid, far from the venue we had booked this hotel for. Dishonest, unprofessional, and completely unacceptable. Avoid this hotel — they cannot be trusted to honor confirmed reservations.