Edinburgh City Centre Bruntsfield Hotel

We recently stayed at the Bruntsfield Hotel in Edinburgh, Scotland, and had a wonderful experience. The location was ideal; it was within walking distance to restaurants, hiking trails, and sightseeing attractions, and it was also close to the big red bus station. I want to give special recognition to their breakfast, which was hands down one of the best we’ve ever had at a hotel. Jeane was absolutely amazing with our family, and she consistently went above and beyond to make breakfast an exceptional experience for all guests each morning!

I highly recommend The Bruntsfield! My friend and I stayed 5 nights while visiting one of our close friends in Edinburgh. The area this hotel is in feels so safe and was quiet. It’s a little off the tourist path, which we really liked, the popular tourist attractions can be easily accessed if you’re willing to walk a little ways or by bus. The rooms were spacious and very clean! They did a wonderful job on cleaning while we were there and refreshing our towels as well. Shower has great water pressure! We wanted to explore more of the local restaurants so we did not eat at the restaurant located in the hotel except for one breakfast but the meal we did have was delicious! Staff there were quick to seat us and offer us coffee. Again, safety is key for me when I travel and this hotel is located in a great neighborhood with a lovely park nearby making it feel so safe and homey. Lots of local shops and cafes nearby for food options if you don’t want to eat at the hotel restaurant or go down into Edinburgh. Our experience here was lovely. It was so nice to have comfy, clean beds to return to after long days of seeing beautiful sights. If I make it back to Edinburgh I will definitely be booking here again! Thank you Bruntsfield employees for all that you do 😊

The hotel is ideally located and within walking distance of the city center. Unfortunately, the building is quite old and for the price, you get very little of what you would expect from a 4-star hotel. I don't know where they get their stars from... The staff at the reception were friendly and helpful. Unfortunately, the service in the restaurant/breakfast area was a bit annoyed and tense. The bar and restaurant are closed on Monday/Tuesday, and the parking spaces in front of the hotel are very tight and cannot be reserved. All in all, the hotel makes a somewhat musty impression, and I think there are better places to stay in Edinburgh for this price.

My husband and I stayed here as part of a little UK road trip and booked via Voyage Privé. This A visually beautiful hotel within walking distance of Edinburgh Castle, out the front door, turn left and you already get a view, it was perfect how central it was! The reception staff were incredibly friendly and gave us the necessary information upon check-in, however, we were not advised when or where breakfast would be the following morning, at the information is not covered in the welcome email that is provided to replace paper within the room (which is a great idea). In the reception area there is chilled water and Tunnock Tea Cakes to help yourself to, a very welcome treat! The room itself was large, airy and spacious, very modern with some decent lighting and good quality dark furniture, a Nespresso machine and bottled water. We had a few hairs on the bedding and some long hairs on the carpet, the room layout, was slightly ‘odd’ as the lighting was heavily focussed toward the bed and the ceiling lights shone in the eyes, and the television was positioned next to the very large wall cabinet, so the screen was a little obscured for the person on the left side of the bed, the TV would have been better positioned on the other side. The shower had great water flow and became hot very quick, with a mirror that didn’t condensate and products that had a subtle scent but foamed amazingly… it’s a shame there was no moisturiser though. The sink / mirror are behind the door so you have to be careful if someone is in the bathroom. The toilet in our room kept making creaking noises and releasing water, almost like an overflow failsafe. It did this multiple times through the day and night. The options for breakfast are very generous and decent quality, with both continental and cooked breakfast being provided, and if it’s included with your room then you can have both! Jams and butter are provided on each table as well as up at the continental section, coffee and tea, or you can choose to use the machine to make a cappuccino or latte etc. We had a couple of drinks in ‘The Neighbourhood’, the hotels adjoining bar / restaurant area, which I will set another review for. Overall this a a really good hotel, with some flaws that would need addressing, which, for now, make us wonder got it is part of WorldHotels Elite. However, we understand there are some renovation / restoration works starting soon, and would happily return after this has been completed to check out the updates.

The service here leaves much to be desired. From the moment of arrival, it was clear that guest care is not a priority. There’s no assistance with luggage, no effort to accommodate, and certainly no hospitality to speak of. Check-in is officially at 3pm, but on the morning of arrival, guests are prompted via email to complete a registration card and offered an early check-in at 1pm for an additional $20. Sounds convenient—until you arrive and are told that 1pm check-in isn’t actually possible. Despite receiving an instant confirmation and calling ahead to reconfirm, we were flatly denied. The irony? They could check us in at 2pm—just not the time we paid extra for. When we asked to simply store our luggage so we could explore the area during the extra wait, we were pointed toward a back closet and told to place the bags ourselves. No offer to assist, no information about the area, no recommendations—just a “come back later.” This is not the service standard one expects from a hotel advertising itself as four-star. It felt transactional at best, dismissive at worst. I wouldn’t return, nor recommend it to others expecting even a baseline level of guest care.