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Mercure Cardiff Holland House Hotel & Spa

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Hotel Spa

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Bar
Car Parking
City Centre
Free Wifi

The Mercure Cardiff Holland House and Spa is a modern 4-star hotel situated in the vibrant capital city of Wales.

Holland House is perfectly suited to your business and leisure needs, with the biggest conference facility in Cardiff capable of seating up to 700 guests. The hotel also boasts excellent transport links and is within walking distance of the iconic Millennium Stadium and Cardiff Castle, ideal for sightseeing in the city.

Whether you’re here on a business trip or looking for a weekend away, the hotel is designed to suit all your needs. Relax and unwind in the hotel’s on-site leisure facilities, including an 18-metre swimming pool, steam room and jacuzzi.

ROOMS AND SUITES

Generous sized bedrooms with fantastic views over the city. Rooms are furnished with a traditional feel and have en-suite bathrooms, hairdryer, tea and coffee making facilities, iron & board, free WIFI and in-room safe.

FOOD AND DRINKS

The Urban Bar & Kitchen found on the first floor mixes culinary excellence with ambience, making it an ideal spot for dining. Away from the hotel, guests can explore the nearby Millenium Stadium or Cardiff Town Hall.The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

SPA AND FITNESS

At Spa Naturel Fitness, we are dedicated to putting your wellbeing at the heart of everything we do. We’ve created a space to escape the everyday and find a moment of relaxation, helping you to unwind, de-stress and feel totally refreshed. We do this by infusing quality through every decision we make. We treat each member and every guest as individuals. We’re passionate about personalising our service at every point, from tailoring our consultations to ensuring that every treatment is unique.

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FAQ's

Is the hotel easy to get too?

Located in the heart of Cardiff, the hotel is easily accessible via most major transport links. Guests travelling by car should exit the M4 at J29 and take the A48M following signs to Cardiff. Cardiff Station is 10 minutes away.

Is there parking available?

There is 70 available indoor parking spaces on-site.

Does the hotel have free WiFi?

We have free WiFi all through the hotel.

What are the check in / check out times at the hotel?

Check-in at Mercure Holland House Hotel is from 3:00pm and check out is up to 12:00pm.

Do you have an on-site restaurant at the hotel?

We have a 110 seated restaurant located on the first floor, Urban Bar and Restaurant.

Google Reviews

Holland House Hotel Cardiff By Sunday

4.13606 reviews

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Seren Mawer

3 weeks ago

I attended a spa day here and had the best experience. Holly did my facial and was amazing. I felt very comfortable the whole time and she made me feel at ease. The facial was amazing, and even had a lovely scalp massage too. Definitely recommend. Thank you Holly for the most relaxing treatment. My skin feels incredible :)

nathan clark

a month ago

Stayed in the panoramic room, 1206 Nice room. The room was nice and clean and no damage. Sockets in all the right places. Table and chairs for eating. Desk for working. Big TV. Fridge. Ironing board and iron. Hangers. All the usual stuff you expect from a room. Good sized bath and shower. Comfy bed and pillows. Decent gym however a handful of people can make it seem busy. Didn't use the pool but looked like a nice area with sauna and steam room. Staff were all very helpful and Friendly. Underground parking for the hotel but we found it cheaper on the street next to the hotel.

Nick Clement

a week ago

Such a shame that there are now additional charges for things that many guests might expect to be included, such as £10 per person to use the spa and extra fees for parking. We stayed last year and had a really lovely experience, which is why we chose to return. Unfortunately the added costs made the stay feel less welcoming this time. It’s disappointing, as the hotel itself is nice, but these extra charges make it feel more about upselling than good customer service. Sadly, because of this, we probably wouldn’t choose to stay again.

Mark Philpott

3 months ago

To start, the area the hotel is located, looks like one massive turd hole. Rubbish everywhere, dystopian looking scenery, crap graffiti on walls and not a welsh person in sight. The car park was helpful, at least we knew the car would be safe from all the waifs and strays outside. We get to the hotel at 10, obviously knowing we wouldnt be able to check in, but to let the staff know we were about. That was a pointless effort, we came back to the hotel at 4 to check in, but the rooms weren't ready. It says the check in starts from 3. We finally checked in at about 4:30, to different rooms. Asked if we could have rooms on the same floor at least (bare in mind, we did book these rooms back in august. So they had enough time to sort this enquiry). 2 rooms were on the 6th floor and 1 was on the 7th, well done... Not. The rooms were the best part of the experience. Bath, shower, kettle and selection of teas and hot chocolate. Comfy bed and warm rooms. So it wasnt all bad, but wouldnt visit again. The staff didnt seem on the ball and really bad ability to sort any problem, even tho they had 3 months to sort out request. Just another hotel chain treating guests as numbers and money, than actual people...

Natalie Virág

a month ago

I was very disappointed with my stay due to the behaviour of a receptionist named Bernadette, which made what should have been a relaxing visit extremely uncomfortable. I have a disability and support dogs. Despite this being a dog-friendly hotel, I was repeatedly questioned about my service dog, which felt intrusive and inappropriate. Guests with disabilities should not be made to feel interrogated or challenged in this way. Additionally, I was asked over 20 times to pay immediately for a late check-out, well before the actual check-out time. This was excessive, stressful, and completely unnecessary. Customers stay at hotels to relax and enjoy their time — not to be repeatedly pressured for payment by reception staff. The way this was handled felt unprofessional and like harassment. Staff should be trained in how to speak to guests respectfully and appropriately, especially those with disabilities. The approach taken made me feel unwelcome and uneasy throughout my stay. On a practical note: The reception desk is very easy to miss, as it blends into the décor and looks like a small, makeshift table. The kettle in the room was dirty. The cupboards were worn and could clearly benefit from repainting. Overall, this experience fell far below expectations. With better staff training and attention to guest care, this hotel could improve significantly- but as it stands, I would not return.

Mercure Cardiff Holland House Hotel & Spa

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FAQ's

Is the hotel easy to get too?

Is there parking available?

Does the hotel have free WiFi?

What are the check in / check out times at the hotel?

Do you have an on-site restaurant at the hotel?

Google Reviews

Holland House Hotel Cardiff By Sunday

Seren Mawer

nathan clark

Nick Clement

Mark Philpott

Natalie Virág

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