4 night at the ibis budget Hotel Edinburgh Park

I stayed at the ibis Budget hotel from the 3rd to the 5th of December with my disabled mother, and overall we had a pleasant experience. We were given an accessible room, which was ideal for us. The room itself was perfectly fine, and the bathroom was spacious enough for my mum to move around comfortably. She especially appreciated the seat in the shower, which made things much easier for her. The only issue we had was that the TV in our room didn’t work. My mum went to reception to let them know, and a gentleman from the front desk came to the room to see if he could fix the problem. He wasn’t sure what was wrong with it and, despite trying, couldn’t get it working. He apologised repeatedly, though we kept reassuring him that it wasn’t his fault. He even kindly offered us free pizza, which we declined as we had just eaten — this was around 6pm. Since the TV couldn’t be fixed, he arranged for us to move to another accessible room. When we arrived, the TV was already working and the heating was on, which was lovely. We were very grateful for the receptionist’s help and couldn’t thank him enough for how attentive and understanding he was. Overall, despite the small hiccup, the staff member’s professionalism and kindness made the stay a positive one

Good hotel for the price. It is clean and the people who work there are very nice. It is very easy to get to the city centre with public transport. The hotel is near the airport but it's not too noisy. I've been there twice already and I can recommend it, if you are travelling on a budget but want to see the sights in and near Edinburgh.

It definitely was a cheap option and does the trick for a couple nights away. I choose it as it’s right next to the airport and a tram to take you into the centre. The tram ride into the centre is a good 35 minutes though. The room was very basic and lacks privacy. The shower is in the main room and the sink is too. The door to the toilet has a gap at the top so it is really basic. It does the trick tho and reception were helpful and they cleaned the rooms during our stay.

I have been an ibis customer for many years and have stayed in ibis Budget hotels in several countries. This is the first time I have experienced a situation like this and, more importantly, the first time a complaint has been answered by saying that because it is an ibis Budget, I should expect something basic. At ibis budget Edinburgh Park, there are no radiators or central heating. Heating relies only on an old air-conditioning unit, which was insufficient and noisy. Even at maximum temperature, the room remained cold, and at around 1:00 AM the unit stopped working completely, leaving the room freezing. This is particularly unacceptable as we had booked an accessible room. The first room assigned had a strong sewage smell. After changing rooms, the only solution offered for the cold was a portable electric heater, which is not an acceptable standard. After the stay, my request for a partial refund was refused, justified by saying that ibis Budget is a simple hotel and therefore poor heating should be expected. I strongly disagree. Being a budget hotel does not justify inadequate heating in winter. Using this argument negatively affects guests and the ibis brand itself. Finally, the breakfast is extremely basic and not worth the price at all. Overall, a very disappointing experience from a brand I have trusted for years. I would not recommend this hotel, especially in winter or for guests requiring accessible accommodation. Wifi speed= 1,5 - 4 Mb/s (not enought to work). Breakfast not good.

I understand it’s a budget hotel but it honestly felt like prison room. Shower room didn’t have a lock and had a hole in the door and not even proper frosted glass so can see everything. Location is good right near Morrisons and trams