4 nights at the Leonardo Hotel Edinburgh Haymarket

Our room was quite large. The staff were friendly. The beds were fantastic and the food in the hotel restaurant was good as well. The location is about a 20 minute walk to the royal mile and this makes for a nice quiet neighborhood to get some quality rest in. There is parking on site and you do not have to park at the Fountain Park car park as we were advised to do. We definitely could have stayed another night here and in Edinburgh in general.

Check in at the desk was fast and efficient. Our room was clean and comfortable with plenty of storage. Air con worked great. Daily servicing of room was excellent. Location is 10/10. Convenient to Haymarket Station for airport transfers. Walking distance to Princes Street, the castle, new town etc. Close to lots of cafes for breakfast. I highly recommend and would stay again.

Edinburgh has a beautiful environment, and this hotel is of a good upper-middle standard. However, the breakfast could be improved, as the variety was quite limited and the quality only average. Other services were very good, especially thanks to the male staff member I mentioned earlier. He showed great patience and professionalism in assisting me, and I truly appreciated his help.

Overall the hotel was ok, the location was great for trips into the city center. It has a car park, so trips outside the city were easy to do as well. The cooked breakfast was a disappointment though. There was no haggis or black pudding and most of the time it was lukewarm and already getting cold while returning to the table. The juices where rather watery as well. The baked goods and muesli were good though. The room could have used a paint job and the water pressure in the shower was bad. At some point there was no water coming out at all. We had a room with three beds and thankfully they were all beds as well and not a sleeping sofa. Rooms towards the street are rather loud, we were lucky that half the street was closed due to construction.

I am writing to express my severe dissatisfaction with my recent stays at two of your properties. My experience was consistently poor and fell far below the standards I would expect from any hotel, let alone one at this price point. During my first stay, we arrived late at night and received no assistance or guidance with our luggage. The receptionist on duty was dismissive and unhelpful when we reported that the air conditioning in our room was not functional. Furthermore, the breakfast offering was minimal and lacked variety, with no apparent consideration for international or Asian guests. The poor service continued upon departure, when we were instructed to fetch our own luggage trolley, which I found to be quite rude. Regrettably, our subsequent booking at your Inverness location resulted in an even worse experience. The room had no air conditioning, and the provision of a small fan was an unacceptable solution. The room also had a non-working toilet flush and was not clean. Once again, there was no porter service available. The consistent lack of functioning amenities, poor cleanliness, and unhelpful staff across two separate hotels is deeply concerning. I will not be returning to any Leonardo Hotels and will not be recommending them to others.