Thistle Hyde Park Kensington Gardens Hotel

I recently stayed at the Thistle London hotel and was very pleased with the food and room service experience during my visit. The hotel offered a good selection of meals both in the restaurant and via in-room dining, which I found to be tasty and well prepared overall. The restaurant staff were polite and attentive, making dining enjoyable and relaxed. Guests often mention that the quality of food and presentation was excellent, with several people especially complimenting the attentive service at meals.  What stood out most was the effort from the staff to make the dining experience welcoming – they were professional and friendly, which added a great touch to the food service. Even when the hotel was quiet, the restaurant maintained high standards of service.  In addition, the room service options were convenient, with a variety of snacks and dining choices available directly to the room — perfect after a long day of exploring London. While variety can vary between different Thistle locations, most guests appreciated having the flexibility to order meals without leaving the comfort of their room.  Overall, I would say the food and room service were a definite highlight of the stay — delicious food, courteous staff, and good service really helped enhance the overall experience at the Thistle London hotel.

The hotel breakfast was excellent, with an impressive variety of options to choose from. Everything was fresh, delicious, and well prepared, making it a great start to the day. The customer service was also outstanding—Sarika was especially attentive, friendly, and professional, ensuring that guests felt welcome and well taken care of. Overall, a wonderful breakfast experience with great food and exceptional service.

Check-in was handled efficiently by the front desk staff, who were courteous, professional, and ensured a smooth and welcoming arrival. The room was clean, comfortable, and well-maintained, providing a relaxing and restful environment throughout the stay. Amenities were thoughtfully arranged, and attention to detail contributed to a pleasant overall experience. Breakfast service, provided by Sogand, was excellent. Sogand was attentive, courteous, and ensured a well-organized dining experience, contributing to a pleasant and satisfying start to the day. Dinner service, provided by Nithin, was equally impressive. Nithin was professional, attentive, and ensured that the dining experience was seamless and enjoyable, reflecting a high standard of hospitality. Overall, the stay was marked by professionalism, comfort, and consistently high-quality service, making it a memorable and satisfying experience.

I would definitely come back to the Thistle London Hyde Park Kensington Gardens Hotel. When we arrived we were greeted by Pelin who gave us excellent and exceptional customer service. She was able to check us in early and while we waited for our room we had coffee and pastries at the hotel’s convenient restaurant. Our hotel room had a great view of the beautiful park, London eye, and other nice buildings. The hotel staff is very helpful and friendly. We purchased breakfast with our booking and it was worth it. The location of the hotel is great! There are good restaurants and cafes within walking distance. It’s also a 10-15 minute walk from Portobello Market which has shops and more yummy food. We also liked that we booked the hop on hop off bus tour right in front of the hotel. Make sure you check out the prices online before you book in person to get the same great deals. The area where the hotel is at is lively and we felt safe. I would recommend this hotel.

This was the first time we had planned to stay a couple of days in the Capitol. The hotel is n an excellent location, close to absolutely everything you can think of (Restaurants, shops, underground stations etc.) The staff at Thistle Hotel Hyde Park are excellent. Nothing was too much to ask. The onsite restaurant was also very good, lovely breakfasts with large variety of food available. The rooms were adequate however there is very little cupboard space (Hanging) and no draws available. Rooms are comfortable and everything worked as expected.