Manchester City Aparthotel

Stayed here to attend the Lady Gaga concert (like the majority of other guests) at the start of October. The check in was so easy and the staff members were very friendly and helpful. The room itself was bigger than excepted, bed was extremely comfortable and the amenities were great! I must say Dania was an absolute gem and made us feel so welcomed even when checking out!

Amazing place to stay! I just want to give a big shout out to rajaa for her hospitality, she went above and beyond to ensure we had a smooth check in. The room was incredible and the amenities were perfect. I would however like to note the guest lift is out of use which was a small issue but rajaa was amazing enough to guide us to the staff lift whenever we needed it. Thank you so much for the stay, We will definitely be back!

Rajaa was a great host ! Very accommodating and provides a warm welcome ! Customer service was pleasant, "Breakfast" provided comes in the form of various hot drinks to choose from and croissants. The rooms do feel outdated I must say, tiling, furniture and TV were all outdated. There is not a smart TV if anyone was interested and currently the lift is broken and has been for several weeks, so if this is something you'll require; it would best to call before booking. Overall great value for money.

The air con in the room wasn't working - went to reception to try and get it fixed. The elevator was broken so had to take 5 flights of stairs. Was told they'd look into it. An hour later the room is still cold. Tried to call reception but the phone in the room was broken. 5 sets of stairs again - "we'll check it". Another hour later, room still cold. 5 sets of stairs again. Then I was given a tiny heater by the receptionist to heat a pretty sizeable room - wasn't good. And not a single sorry or apology from any of the receptionists at any point. Such poor service - your reception staff need some training on how to deal with customers. I'll be recommending to my colleagues to not use your hotel and I won't be back myself.

First, the positives: the staff are always friendly and keen to help, which is a refreshing change, and the location works perfectly for me. Unfortunately, several issues — including one very serious one — need addressing, and despite trying twice to contact the manager, I’ve had no response. On check-in for our 4-night stay, and only after payment had been taken, we were cheerily told that the lift was out of order. One of the advantages of staying in an apartment hotel for multiple nights is being able to treat it like home and pop in and out freely. As this trip was for Manchester Pride, we specifically chose Roomzzz for its location and convenience for outfit changes and rest. However, 91 stairs between reception and our room made this impossible. Staff did offer use of the service lift to go up, but we always felt like an inconvenience, and we still had to walk down. The apartment itself was pleasant, though now showing signs of age and in need of some maintenance. Examples included multiple lights not working, loose bathroom taps, and a shower curtain too short, which left the floor flooded after every shower. Housekeeping was another issue: the information card in the room stated that for a 4–7 night stay, housekeeping would be provided once mid-stay. We received none during our 4 nights. The most serious problem, however, completely ruined our stay and made us feel unsafe. At 1:15am on our second night, we woke to find a very drunk man wandering around our room — he had been given a key card at reception without any ID or booking checks. He wasn’t even a guest at the hotel. While nothing happened and we were able to deal with the situation, it could have been extremely dangerous, especially for a solo traveller. When we reported this at reception, the response was a casual apology. Our own key cards were then cancelled along with his, meaning another trip down the 91 stairs before we could access our room again. We asked for the incident to be logged for the manager’s attention, but later discovered this was never done. The next morning, the receptionist commented that she’d “heard what had happened” and explained that the staff member involved was new — clearly pointing to a lack of training and proper security procedures. For the rest of our stay, we slept poorly, with a chair wedged under the door handle. On checkout, the assistant manager expressed horror at what had happened, confirmed that the incident had not been logged, and promised that both he and the manager would be in touch. We have since heard nothing despite this promise and a request for contact made via email.