Hyatt Regency Birmingham

I visited the hotel as I was attending a training-related event for work. The food provided and the level of service were excellent. The atmosphere is comfortable and welcoming, set within a beautiful medieval-style environment. Although I did not stay overnight myself, colleagues who did mentioned that the rooms were equally good. Overall, it is a lovely and well-located place to stay.

⭐⭐⭐⭐⭐ Wonderful experience at Hyatt Lunch! Tefayal made my husband’s 40th birthday extra special by surprising us with a celebration platter—such a thoughtful and memorable touch. The service was warm and attentive, and the food was delicious with great vegetarian options too. A perfect place to celebrate. We’ll definitely be back!

My Husband and I had a great experience in the Aria restaurant today. Food was great, Staff were very welcoming. Especially Brooklyn who was very attentive and provided excellent customer service, first class.

The hotel presents well from the outside, and the main atrium is genuinely impressive. The staff are attentive, polite, and a real credit to the place. However, the parking situation is a major drawback. The hotel car park is operated by a third‑party company using ANPR cameras to monitor all vehicle movements. I was only informed of this at check‑in, when I was told I needed to use the payment machine outside and had just 20 minutes from arrival to do so. I paid for two days of parking and assumed everything was sorted. Later, when I returned to my car to collect my luggage, I discovered that the access route from the service yard to the main car park was blocked by a temporary wire fence. I decided to move my car to the front of the hotel, but a good Samaritan warned me that doing so would trigger the ANPR camera, register my car as having exited, and cancel my existing parking session. The system would then treat me as a new arrival, meaning I’d have to pay again. He explained that the car park operates as a single entry/exit point, regardless of how long you’ve already paid for. None of this was mentioned by reception, nor was it clearly signposted anywhere. After checking the machine again, I eventually found the information buried deep within a tiny “terms” section, hidden among hundreds of lines of text. It feels like a setup designed to catch people out. Had I moved my car, or simply used it to visit friends during my stay, I would almost certainly have received a penalty charge notice despite having already paid for parking. The rooms are a bit tired and the bathroom is very old in design and the water pressure is terrible. I was also woken in the middle of the by the sound of pump spinning loudly and appeared to be coming from with the ceiling somewhere.

Just an awful experience staying here. The room was freezing. Really really cold. No one answered the phone at reception so it took about 20 minutes to reach anyone. It felt quite eeiry as we tried multiple departments and only room service answered. We asked for help with the heat and a robe (there was only 1 in the room). They sent someone who could do nothing for the temperature and brought a flimsy summer robe. When we asked for a second warm robe they were so incredibly rude. They should not work in the service industry. Then we had to literally sleep in our robes to stay warm. Definitely not coming back to this hotel ever ever.