Ibis Birmingham New Street Station Hotel

Stayed 4 nights for a work course which was held in the hotel. All staff were really friendly and helpful. All the food was delicious, from breakfast, snacks, lunch and dinner. Ingrid in particular greeted us every morning by name, and was so lovely. Location perfect, so close to train station, Bullring and only 10 mins walk to Christmas market. Room a little dated, but clean, comfortable bed, and great shower - everything you need. Really enjoyed my stay and would happily return.

I organised a conference here for our volunteers. I stayed the night before and the rooms are very budget. Have everything you need but I couldn't get the light in the bathroom to work. I only stayed one night so it really wasn't a big deal to me. I could hear the tv in the room next door to me. I don't think it was loud I think the walls are just quite thin. Great location. Very central. Absolutely no way I'd park my car in the "car park". It is a tiny door under the hotel to get into the car park and there was no way I would risk hitting my car getting in and out of it. I would like to say Ingrid was the lady looking after us for the conference and nothing was too much effort for her. She was incredible. So friendly. So helpful. She was the best part about the whole experience. Thank you Ingrid!

I had booked another hotel for the trip and booking was cancelled last minute. I booked Ibis and am so pleased I did. The location was perfect, easy to find and 2 minutes walk from New Street station, Bull Ring, and city centre and O2 academy Room was very clean, facilities were good. Breakfast was lovely with a good choice available. 12pm check out was great. Would definitely stay again.

Car park isn't great, if you have a small car you might be alright! Looks like quite a few cars fell victim to the tight corners and pillars. Service is great, staff are extremely friendly and go above and beyond! Ingrid is absolutely amazing! She needs a pay raise! She always has a smile on her face, extremely friendly, great to talk to, runs around ensuring everyone is taken care of and looked after! She is very cheerful and an absolute delight! Thank you so much Ingrid, you are wonderful!

I am extremely disheartened by the way the receptionist spoke. I am a blue badge with mobility issue, and just before booking I went through the transcripts of the hotel parking facility. It says £15 per day. I wanted to be sure so I called the hotel receptionist who was finding hard to converse in English. But that’s okay as we all are learning. I mentioned of my mobility issue and asked if I pay £15 per night in advance due to my mobility issue can I reserve a spot as without a spot I will be crippled. She totally denied and said that you will not regardless of my physical issue as we cannot pay £15 but will have to pay every time I come in and go out of the hotel depending on availability. To which, I said I rather pay the full whack rather than subsidised rates hourly so I can have a space due to my mobility. She totally denied my request and wasn’t interested in even hearing me out properly. This totally contradicts the transcripts. I urged her to speak to a senior and see if anything can be done as if I was an able bodied I didn’t mind but if I am not guaranteed a space after paying £15 when I go out and come in within 24 hours, I will be crippled not being able to park. The receptionist bluntly said that is it and I will not be guaranteed a space after paying the amount once I go out and come in and will be left at large to find an option to try to find another parking somewhere else which could be mikes away from the hotel. She said she wasn’t interested in my health conditions and how it will affect me if I don’t get a parking. I spoke to travelodge, I spoke to Clayton hotel, Novotel hotel and everyone has come back to me saying that if I did pay their full amount and due to my blue badge they will reserve a spot as a duty of care. The receptionist in this hotel quite rude and forgets that a hotel is a service industry and she should have atleast asked her superiors as she was finding it difficult to converse in English. I am just shocked that not only there was no effort to try maybe there would have been an another option but I was thrown out and the call was cut. Thank you Novotel have a wonderful Christmas and a happy new year especially When I was going to book my Christmas from 25th dec to 28th dec at your hotel. But obviously this is how you wish to operate. But you do have a wonderful Christmas. I can’t stoop to that level and will only wish you well and in good health where you don’t have to beg or request or your pride and dignity be compromised when you want a bit of help to be treated respectfully and equally. A total violation of Duty of care and Equality. Thank you. God bless.