Leonardo Royal Hotel Birmingham

The hotel is lovely. Conveniently located. The rooms are clean and airy. Disappointed that the only thing available was pizza out of hours, however they allowed to order in. The staff was brilliant, very friendly and hospitable, especially the young man behind the bar making the pizzas. Apologies did not get the name. Overall a great experience. Will definitely use again.

We were upgraded on arrival from a Superior Double Room to a Superior Double/Twin Room with two double beds, which was appreciated in principle. However, the room still felt quite small, compact, and fairly basic overall. Aside from the Nespresso machine with complimentary capsules and free bottled water, there was little that made the room feel “superior” compared to a standard hotel room. The bathroom included White Company shower gel and shampoo, which was a nice touch, but again this was one of the few details that elevated the experience. Overall, the room did not feel especially spacious or premium in relation to the price paid, and value for money felt lower than expected. Breakfast was the biggest disappointment. The buffet selection was very limited, particularly in terms of cold meats, cheeses, yoghurts, jams, and hot food variety. Coffee was from a self-service dispenser and was noticeably low quality. The highlight was a friendly chef preparing eggs and omelettes on request, which added a personal touch — but the ingredients and options were still quite basic. The hotel’s location is excellent and very convenient for getting around Birmingham, which is a major plus. However, overall the stay felt more functional than special, and the facilities and food offering did not quite match the price point.

Great location for the arena (We were there for the Strictly Live Tour). Lovely to have a complimentary glass of prosecco whilst queing for reception to check in. Room was clean and beds are comfy. The only fault really was at breakfast a member of staff was clearing empty plates from tables where people were sitting but there were lots of empty tables with plates etc that weren't getting cleared meaning people had to queue and wait longer for a table.

So, i booked this hotel on booking.com for a weekend. Location was brilliant as everything we wanted to do was within a walking distance. We checked in on Friday at around 5pm and there was a bit of a queue to check in at the desk ( understandable for a Friday afternoon? There were 3 ladies on the desk checking people in. When it was our turn, the lady walked away without saying anything and we just stood there . The attitude was very off putting. Another lady checked us in and said we have been upgraded to a bigger room. We went upstairs and was not happy with the new room as it was NOT an upgrade. I had to go back downstairs to ask for my original room back. The room was not very big but it was clean. The bed was comfortable but I found the pillows to be too hard. Room service is almost non existent as no one picks the phone up when you call. The following morning, we were out all day and asked for our room to be cleaned. We came back in the evening and the room was not serviced. I went to the desk and the receptionist was VERY RUDE! saying 'what do you want me to do?' 'You can clearly see the service lady is not here' I could not believe what i was hearing from her! I then ask if i can get some sheets to put on myself. She got on the phone to someone and said "someone will come up to give them to you' i was very upset and went back to my room. 15 minutes later, 2 lovely ladies came up and changed the sheets. They were very nice and apologised for the error. Honestly, nice hotel in a nice location but i would not go back.

This is not worth its alleged 4 star rating, it’s barely 3. Rooms are tired with numerous questionable stains, bathrooms are better with outrageously high shower pressure which floods the floor & room. Lifts are terrible with only one operating at any one time, get on at the wrong point & you’ll be in the lift for 10 mins stopping at each floor all the way up before repeating all the way down. No AC, anywhere, only heating making rooms & event rooms unbearable. Restaurant is terrible, breakfast is revolting & lunch genuinely embarrassing. Staff are mostly indifferent, unsympathetic, unhelpful & difficult to communicate with. Duty managers are better but difficult to get to. Event management are worse. Everyday we were woken significantly earlier than we would normally be by cleaning staff loudly talking on their phones in the corridors. Some had their phones wedged in their headdress, others just on loud speaker. No pleasantries when exiting, not even a “good morning” in reply. Parking does seem expensive but it maxes out at one price, so you’re not charged repeat 24 hour fees, at least we weren’t anyway.