Malmaison London

Took advantage of their 50% off Steak Night on Thursdays and it was one of the best steaks I've ever eaten. Very tender fillet, beautifully cooked and presented. Shame the place wasn't busier as people are clearly missing out on a great meal. Service was faultless as well.

Booked the restaurant only. Had a lovely 3 course meal with friends. The food & drink were great, and the service matched.

We went to Malmaison for an evening meal on our first night in London. We both had the fillet steak and I can honestly say it was the best I have ever had and we eat out regularly in nice steak houses. The service was alsp excellent. There was also a half price deal on which was a bonus but would been happy paying full price. Thank you for a lovely meal and fabulous service.

Service was pretty rigid when it came to moving rooms around in a corporate booking. They wanted permission from someone in the company to edit the booking but wouldn't tell us who, so had to just book extra rooms. Also the sink was blocked in the room I stayed in. Near the barbican though which is a nice building

I’m a regular visitor to London for work and have stayed a a full range of hotels in terms of quality. I was really looking forward to this stay, having stayed in a number of Malmaison hotels over the years. I’ve got to start with the positives. The hotel itself overlooks the Charter House and it’s iconic leafy green. The area is close enough to be in the heart of the action but really feels very peaceful. The room I went for was fairly standard for the Malmaison experience, comfy bed, free tea and coffee and premium sky tv channels on the in room TV, as you’d expect at this price point. The most disappointing element of the experience is as the service. Most staff I encountered seemed disinterested. This really surprised me given previous experiences with this brand. I’d called a few days in advance and spoken to someone describing themselves as a manager about an early check in, as I had a fairly short turn around time for my evening plans and the train I’d planned to take was cancelled, leading to me needing to take an earlier one. The ask was 45 minutes early rather than several hours. Despite having asked and been assured it would be possible in advance, when I arrived at the hotel it wasn’t. The result was that I was late. Not the end of the world but annoying, especially from a chain known for its service. What was also inconvenient was the in room shower. Weak and luke warm at best. No amount of tinkering could alter the temperature or pressure in any way. Again as a premium chain, these are the basics. Overall, my take on this hotel is that it’s a nice, quiet and well positioned stay but could do with investing some time in terms of making sure the basics are covered, if they are to attract customers at this price point