Zedwell Underground Hotel Tottenham Court Road

I just checked out today from the Zedwell Tottenham Court Road. The check in staff were lovely, apologies I didnt catch their name, but I received a complimentary upgrade on my room, which was so kind, and very much appreciated! For that reason, I actually decided to book again for a 3 night stay next week. Rooms are clean and bright despite being underground. There is a slight sewage smell in the hall ways, but it didnt spread to the bedroom thankfully. Check out was seamless, I was helped by the lovely Bennie who arranged by invoice quickly. Overall a good stay for a work trip, central location, clean room, and friendly staff. See you next week.

Rooms are lovely, comfy bedding and pillows. There is a smell when first coming into the building which I'm not sure what it is. Rooms are windowless as it is underground but it is perfect for the price and I feel the tranquility away from the hustle and hustle of the city. Rooms do not contain an iron or hairdryer but they do have a large communal room with hair dryers and irons/ironing boards for you to use. You do hear the rumble of the tubes on the odd occasion but it hasn't disturbed me. Earplugs are provided. The night time door/security are lovely but the the afternoon / evening staff aren't as friendly. They act like they've been trapped down here for days on end; no customer service skills or even social skills. No greetings even when I have said hello to them and no manners either. I think they need a glass of cold water thrown at them and a strong espresso because they look like they are going through the wars.

Rooms are tiny and windowless but nice and clean. No real place to put your suitcases and not a lot of outlets on the walls so charging electronic devices is a bit of a nuisance. Bathroom is a wet room so when you shower the toilet floor gets wet too which was annoying. We were on the -5 floor and you can absolutely hear the underground trains running. Beds are comfy though. Downrating them because We arrived early on check in day ~1 pm and they charged me a $50, early check in fee even though they had rooms ready and available. Location is great and walking distance to the tube and other local attractions.

This is my first time writing a negative hotel review. I booked Zedwell from Oct 2–7, thinking it would be a safe choice after a good experience at Zedwell Piccadilly. However, on the first night, our room was filled with a strong sewage smell just one hour after check-in. I requested a room change, hoping to solve the problem. On the second night, we experienced five separate fire alarms while staying on Level -5 (five floors underground). Twice, we had to climb up five flights of stairs with no clear instructions or communication from staff. Each time, we were left confused and scared. When we asked what happened, the staff couldn’t confirm the cause, yet still told us to return to our room. Later, the receptionist said there was “no actual fire” and that we could wait in the lobby “if we felt unsafe.” This response was completely unacceptable. Staying underground with repeated fire alarms and no safety assurance made us genuinely fear for our lives. What disappointed me the most is that after I filed a complaint through Booking.com, the hotel never responded to their inquiry. I believe even after posting this review, the hotel will take no further action. So all I can do is share my experience here — I do not recommend this hotel.

Unfortunately, we were not satisfied with our stay. We had to pay £40 just to check in one hour earlier, or pay even more just to leave our luggage there — even though our room was already ready. In other hotels this is usually offered as a complimentary service if the room is available, so this was quite disappointing. Our shower also overflowed badly (and we hadn’t showered long at all), leaving the entire bathroom floor soaked. Whenever we needed to use the toilet, we had to walk through water. We reported this issue, but nothing was done. When we returned at the end of the day, the bathroom was still wet. Two towels had been thrown onto the bed, but the bed wasn’t made — it looked as if someone had just opened the door and left again. When we mentioned everything at the front desk at check-out, the staff member barely looked at us and only said he would “let housekeeping know,” with no real interest or apology. Overall, very disappointing service, especially considering the price.