The Chelsea Harbour Hotel & Spa

I just had the most amazing stay at Chelsea Harbour Hotel and Spa! Right from the start, I was greeted with a warm welcome by the receptionist, whose friendly demeanor immediately put me at ease. Throughout my stay, the staff went above and beyond to assist with various needs. My room was lovely and spacious with balcony and the location was spot on too—close to everything I wanted to explore, yet peaceful enough to unwind. Overall, my stay was unforgettable, and I can't wait to go back! I highly recommend Chelsea Harbour Hotel and Spa to anyone. You won’t be disappointed!"

It was a good stay; however, the hotel is undergoing refurbishments, so there were a few issues that were not communicated. The lifts were out of service, which wouldn’t have been a problem if there had been accessible stairs! The room itself was great, featuring a separate lounge area, two toilets, a bathtub, and a shower with a nice view. The staff was decent but not particularly attentive to guests. The location was lovely, with plenty of walking options and food/coffee shops nearby.

We came for a spa day. Towels, slippers and robe hire were included in the day. The pool is large, big enough to swim properly and 1.5m deep all over with two water 'fountains' and two bubbly pads. There were some loungers by the pool and we arrived early so we got beds but other people were sitting on the floor because there wasn't enough. The steam room was closed for maintenance which we were told before we came and we were offered to re-book but we were only free that day. The changing rooms are quite small and a number of the lockers did not work. There are drinks and snacks provided out by reception. We were hoping to get lunch in a restaurant but there didn't seem to be one at the spa and the spa appeared to be separate from the hotel so we couldn't do this in the end. All in all, I felt the spa was a bit run down and there would not be much to do except for a treatment so could not spend too much time there. Would not be looking to come back soon, but it wasn't a bad day out.

Disappointing Stay at The Chelsea Harbour Hotel I recently stayed at The Chelsea Harbour Hotel from 21st to 23rd February, having booked through Secret Escapes. While there were some enjoyable moments, my overall experience was disappointing due to multiple service issues that did not align with the expectations of a luxury stay. Room Upgrade Issue The package I booked included a room upgrade, but upon arrival, the reception manager initially denied this, claiming the hotel was fully booked and that upgrades were subject to availability. After insisting, we were finally given an upgraded room—only to find it hadn't been cleaned, leading to a 45-minute wait before we could check in. While we were offered a glass of house wine, this did little to make up for the inconvenience, especially as I had to chase up the room status myself. Bar Service Delays Due to the check-in delay, I ordered drinks from the bar to be delivered to our room. Despite showing my key card, the drinks were sent to the wrong room, resulting in a frustrating hour-long wait. My companion and I had to go to the bar twice to follow up, which defeated the purpose of room service. When the drinks finally arrived, we refused to pay due to the poor service. Inadequate Bed for Child Our booking was for two adults and a six-year-old child, yet no suitable bed was provided. After requesting one, we returned from the spa to find a baby cot, which was entirely inappropriate. I had to contact reception again to get a proper bed, adding another layer of frustration. Bathroom Condition Despite being informed that our room had been recently refurbished, the bath was in poor condition, with the coating peeling off. This made me uncomfortable bathing my child, which was a key reason I had booked a room with a bath in the first place. Spa Facilities One of the main attractions of our stay was the spa, but this was another letdown. The men’s steam room was out of order for the entire stay, and the swimming pool was quite cold, making it unsuitable for children. Overall, while I had high expectations for The Chelsea Harbour Hotel, the service failures, room issues, and poor communication made for a disappointing experience. I would not recommend this hotel at its current standard.

Where do I start with the chelsea Harbour? Arrived at the hotel checked in smoothly, wasn't warned about the high charges on the car park £100 for one night. This hotel was booked for my birthday and for weeks on end my partner and friends tried to get in touch with them to book services for spa, with no response at all. We arrive at the hotel, settle into the room and go meet friends down in the bar, staff were made aware we booked for my birthday before we even arrived. Had a few drinks, went back to our rooms to freshen up. Came back down to sit in the hotels area for food, we ordered all food at once, food started to come out, except my food. Everyone else had their food, one friend refused to eat straight away as she was upset that my food had not even been prepared at all and forgotten about. The staff were made aware straight away and brought out my food 40 minutes after everyone else had eaten. Absolute shambles. The next day we thought we would go down to the "spa" if you could call it that! It was a pool, a very cold pool that you definitely could not swim in. Sauna/steam room was not even couple orientated and they were separated one in the male changing rooms the other in the female, the facilities for a "spa" was not even worth calling a spa. The whole weekend was ruined due to this "5 star" hotel (more like 3) not meeting the standards that it advertises. On check out we raised every issue we had, staff were not interested and charged us all double the cost of our stay etc. We definitely won't be returning ever again.