The Cube Hotel

The hotel is based over 2 floors with the restaurant above and what appears to be apartments underneath. The rooms are nice, comfy bed with a great view! Had a good deal on booking.com with breakfast included, which was really tasty and again, having near panoramic views at breakfast was great! They do cocktail deals and have a nice balcony with a view out over the city. No parking, if you use the Mailbox, book before arriving otherwise you will likely be charged extra. EG arrive at 1300, book parking and arrive at car park at 1320, you will be charged extra

Very nice hotel with a great bar/ restaurant on the top floor. The rooms are fairly nice although the carpet in our room looked grubby. Our aircon wasn't working, so I can only leave a four star for some parts. Otherwise, this hotel would have been graded five for everything. Mixed reviews about some of the staff, the reception manager was very nice and handled our problems very promptly and professionally. I can't say the same for the lady who checked us in, very unresponsive, and lacked knowledge or just went quiet when challenged. It's a nice hotel but could do with some more time being spent on the rooms being correct for paying customers. Good views from the bar and breakfast area.

Dreadful! Had to shout to get the receptionist out of the back office to check in (why not have a bell?). Receptionist was non-plussed when I offered to pay the deposit with contactless payment. Got to the room which was freezing (visit 11/12/24). Reception checked me into another room (reluctantly!) which was just as cold. The heating controller was showing error codes in both rooms. Portable heaters were promised but never arrived. Had to sit in my coat to keep warm in the evening. One of the two lifts was out of service with the rated capacity of 14 reduced to 6. I wondered why. The hotel redeemed itself a little by providing a good breakfast (if you avoid the pastries). I understand that the hotel is in administration. If it wants to survive, it will have to do much better.

Check in was efficient, receptionist was very pleasant. Got to our room & the heat inside was unbearable, it was a hot dry heat & felt like we were in an oven. An error message was flashing on the a/c panel so went back to reception. Asked if we could swap rooms but was advised that the hotel was full. Was told that they would reset the a/c & it would start working in 15-20 mins. The reset did not work. I checked on their website for availability & found rooms were available, so called reception to ask again for an alternative room. The story then changed & was then advised that all rooms were affected & maintenance were working on it but could not say when issue would be resolved. I was told if I didn’t want the room I could check out & get a full refund, not ideal as we needed to stay over for the night, but it was so bad we cancelled the room - This was the best decision we made. From this point our experience improved, by the time we got down to reception to check out, the receptionist had found a room at the Mal Maison hotel, he helped me reserve the room and promised to make sure our refund was processed. He is the only reason I felt comfortable giving a 1 star review, otherwise I wouldn’t want to give any stars. I was advised there was no manager on duty, so could not escalate my complaint This is obviously an on going problem as other reviews also report a/c problems. With so many people reporting the same issue, hotel management needs to start listening to their guests, to start supporting their staff & to take action.

Please do not to stay at this hotel. Rooms are boiling hot. Check all other reviews as we all left a smiler review. We all had a bad experience at the hotel. They haven't fix the air con for months according to the reviews i read. Waste of money and experience at this hotel. Places like that needs to be shut down. Very unprofessional staff. If you fed up of Uk cold weather in winter due to cold and rain. This is a perfect place for you to enjoy the summer that we all miss.