Zedwell Underground Hotel Tottenham Court Road

Absolutely splendid stay. The service was impeccable from start to finish — attentive staff, flawless check-in, and every detail handled with grace. The rooms were pristine, tastefully decorated, and exceptionally comfortable, and the overall ambiance was sheer class. Truly a five-star experience — I fully recommend this establishment without hesitation.

I spontaneously booked a room here last week and was very satisfied with my stay despite the many negative reviews on here. First, you should be aware that the hotel is underground and has a very minimalist decor—which is exactly what they advertise, and I personally liked it a lot. However, if you have trouble with dark underground rooms, it's not the best choice. Check-in was very quick, the staff is friendly, and the atmosphere is very quiet and pleasant! I was lucky enough to try out both a single room for one night and a double room—if you have the opportunity, I would definitely book the double room!! It was significantly quieter than the single room (you could hear the tube there, but it wasn't super intrusive). Overall, I really liked the double room. As I said, it has a very minimalist but modern decor. The shower is in an open rain shower style, and despite a lot of water on the floor, it was very effective and pleasant. The room is very large by London standards; the bed could easily fit three people (it's also very comfortable) and to add it was also very clean—it was even cleaned daily (contrary to what some people here claim). The best thing by far is the hotel's location, with perfect connections and everything you need within easy reach. I didn't think charging £15 for luggage storage was appropriate, but all in all, the hotel is a very good choice for anyone seeking privacy, anonymity, peace, and functionality and perhaps only being in the room to sleep. The price-performance ratio is okay by London standards.

An excellent location – right next to Tottenham Court Road station with plenty to do nearby. The rooms have a clean, slick, and atmospheric design that was surprisingly comfortable, with a very comfortable bed and a minimal style that worked well for a short stay. Shampoo and shower gel are provided in the bathrooms, and the staff were friendly and welcoming. There’s a free tea/coffee bar at reception, which is a nice touch, though the stocks weren’t always well-managed – every time I visited they were out of milk, and one time there was no water. The hotel was very quiet, and I didn’t hear a thing from other guests. For the most part, everything was very clean. That said, it’s better suited to a couple of nights rather than longer stays. There’s no real storage for clothes or belongings, and even on a two-night stay the room got messy simply because there was nowhere to put things – which ironically works against their commitment to minimalism. The shower grout had quite a lot of black mould, though otherwise the room was clean. I also found some of the policies and facilities less than ideal. They charge to store your luggage, which felt a bit unfair – I’ve never had to pay for that service before. I ended up paying £15 to leave my luggage with them before heading to the airport. Checkout is very early at 10am, and late checkout costs are high. The bathroom ventilation wasn’t great, and while the room had AC, it still felt quite humid. The corridors are confusing to navigate – some colour-coding or clearer signage would help, as I got lost more than once. And because the rooms are underground, there’s no access to mobile location services, which is something I hadn’t considered before. Overall, it’s a stylish and comfortable choice in a fantastic location, but with a few policies and design quirks that make it better for short stays than longer ones

This hotel was great! Loved the area, the service and the room. They even upgraded my room and allowed me to check in an hour early free of charge. Would book again and recommend. My only notes is that they should have someone monitoring the common areas and hallways for tidiness. I stayed for 3 nights on the -5 floor and there was trash in the hallway in the same spot for days on end. Just a quick vacuum a day should do the trick! ;)

Well, I’ve always loved Zedwell, it is super cozy and amazing, location-wise perfect. But last time when we went, the water and power suddenly cut off for our room, and of course it was devastating because it was nearly even 2am, and an elder (my grandma) was in the room. So then me and my mother went to ask for help in the reception, the staff was very nice and tried his best. We luckily got a room change but the person who sorted it out for us did not seem nice at all, he almost looked like he have dealt with this many times, a bit apathetic and rude. But yes, unique experience and never forgotten. I still love the hotel though!