Zedwell Underground Hotel Tottenham Court Road

I already visited the Piccadilly location a few years ago and enjoyed it. For this location, I like the subterranean aspect. I chose knowing what to expect and was not disappointed! My husband and I stayed in a cosy cocoon. Our room was clean with ample towels. The room felt safe and private. Ear plugs were provided as this location is not far from Tottenham Court Road Tube station. The construction methods soundproofed the hotel well as the tube noise seemed very much in the distance. More quiet than a soundproofed on-airport hotel! Lovely hotel that I would recommend to those who want a no-distraction hotel stay in the hustle and bustle of London.

Simple, clean, well located, at a great price for central London. No complaints. I had an accessible room, so not sure about others, but it's a very simple room, no tables or closet at all. They did supply a luggage rack to place a clamshell bag on, to live out of. But it was perfectly fine for a couple of nights. It was blissfully dark at night, due to the underground, windowless nature. I slept very well. There toiletry items included hand wash, shampoo, and body wash, all very mildly scented, no offensive odors, and I'm very sensitive. They had tea and instant coffee options in the lobby. Great for solo travellers.

I spontaneously booked a room here last week and was very satisfied with my stay despite the many negative reviews on here. First, you should be aware that the hotel is underground and has a very minimalist decor—which is exactly what they advertise, and I personally liked it a lot. However, if you have trouble with dark underground rooms, it's not the best choice. Check-in was very quick, the staff is friendly, and the atmosphere is very quiet and pleasant! I was lucky enough to try out both a single room for one night and a double room—if you have the opportunity, I would definitely book the double room!! It was significantly quieter than the single room (you could hear the tube there, but it wasn't super intrusive). Overall, I really liked the double room. As I said, it has a very minimalist but modern decor. The shower is in an open rain shower style, and despite a lot of water on the floor, it was very effective and pleasant. The room is very large by London standards; the bed could easily fit three people (it's also very comfortable) and to add it was also very clean—it was even cleaned daily (contrary to what some people here claim). The best thing by far is the hotel's location, with perfect connections and everything you need within easy reach. I didn't think charging £15 for luggage storage was appropriate, but all in all, the hotel is a very good choice for anyone seeking privacy, anonymity, peace, and functionality and perhaps only being in the room to sleep. The price-performance ratio is okay by London standards.

First of all: If the you want is a comfortable quiet place to sleep in the heart of London, close to theaters and bars, and nothing else, then this might be a good fit for you. Note the ENTIRE hotel, including the lobby, is in the basement. You enter through a nondescript door and go down 4 floors to reception. The rooms are quite small, and very basic. They put spin on this by describing them as 'sleeping cocoons with no distractions', but I found the dim lights, lack of chairs, no cups, no tea kettle, no table, no TV to just be rather austere. The beds were comfortable, the WIFI was strong, and the rooms were quiet (you can hear the distance rumble of the tube sometimes, but I found that nice). The temperature control was consistent. The rooms stayed comfortable and cool, and smelled freshly, despite being deep underground (-4 and -5 floors). However, the hallway was hot and smelled like scented cat litter (I imagine they have issues with moisture), and in order to get a cup or coffee/tea in the morning you had to go up to the lobby. The carpets in the halls and foyer were quite dirty, and really need to be shampooed or replaced. If this review was exclusively about the room & hotel itself it would be only 3 stars, but the service I received was so good it bumped it up. I had a travel emergency while I was there, and needed a lot of help in order to resolve it and the staff was kind, patient, and helped me figure out whatever I needed. The manager in particular during the mornings I was there was excellent and I appreciated her support so much.

I had a very disappointing experience at the Zedwell Hotel. The rooms and facilities look nothing like the beautiful pictures on the website. My partner and I booked a standard room but were given an accessible room instead, and we weren’t allowed to change, which I found unacceptable. The cleanliness was also very poor. Housekeeping never made the bed, they only replaced the towels and left them on top of the unmade sheets. The floor was dirty, there was dust on the furniture, and even rubbish left under the bed from previous guests. The reception staff were unhelpful and showed no understanding or compassion. The soundproofing is awful — you can hear other guests, the underground, and even loud rumbling noises from the bathroom pipes. On top of that, the water was never properly hot, just lukewarm. The only positive thing about this hotel is its location. I would not recommend the Zedwell Hotel and I will never stay here again.