Zedwell Underground Hotel Tottenham Court Road

I recently traveled to London and was looking for a good, peaceful hotel. I found Zedwell Tottenham Court Road and stayed there for one night on 12 January 2026, and it was a really great experience. The hotel was very clean, comfortable, and quiet, which made my stay very relaxing. Everything was well maintained, and the overall atmosphere was calm and pleasant. I would especially like to mention a staff member named Bennie. She was extremely kind, welcoming, and very helpful throughout my stay. Her excellent service really made a difference and added a personal touch to the experience. I truly enjoyed my stay and would definitely recommend Zedwell Tottenham Court Road to anyone visiting London and looking for a clean, peaceful, and well-located hotel.

Enjoyed our stay for 3 nights. Walking distance to multiple underground's and shops. Toilet is very loud like an airplane toilet. Habiba helped us check out and with luggage storage which you save money with through booking.com. She was friendly and helpful. Beds are comfy and shower temperature is fab!

We stayed one night while visiting London Christmas markets and seeing the Christmas lights, and Zedwell was perfect for that. The hotel is exactly as advertised — a unique, minimalist concept built underground. The room was small and basic but very comfortable, clean, and had everything we needed for a short stay. The price was excellent for such a central location. We walked everywhere — Soho, Covent Garden, Carnaby Street, Leicester Square, Regent Street, New Bond Street and even Selfridges. We had no noise issues at all and no problems with the room and the stuff was always around and very welcoming. This isn’t a hotel for long stays or lots of luggage, but for a one-night city break where you just need a good night’s sleep in an unbeatable location, it was ideal.

All in all I can reccommend this for short city trips and if you‘re barely in the room! The hotel has a really great location. All the famous sights are within a 30 minute walk. Otherwise you can use Busses or metro close by. Keep in mind the hotel is very basic and has very minimalistic amentities. There is only one elevator so you need to be a bit patient. The rooms are not soundproof. You can hear the people in the hallway, the drains and especially the metro up until 1-2am.

This hotel claims to prioritise calm, rest and comfort, but my experience was the exact opposite. The rooms are extremely small, with no proper space to open a suitcase, no wardrobe, no shelves, and virtually no storage for clothes, making even a short stay uncomfortable. Cleanliness was disappointing, and room cleaning is only carried out once every four days, which is unacceptable unless clearly communicated in advance. Despite the hotel’s positioning around rest and tranquillity, the rooms are very noisy. You can hear the underground trains as well as constant high-pitched whistling noises, day and night, which makes proper rest impossible. There is no hair dryer in the room, which is surprising even for a budget hotel. Another unpleasant surprise: if you arrive before check-in, you are charged £15 per bag just to leave your luggage at the hotel while you go out — an excessive and unjustified fee. Most concerning of all, my booking details were used in a fraudulent scam, with criminals having access to accurate reservation information. This resulted in confirmed unauthorised charges on my bank card, raising very serious concerns about data protection and customer security. Overall, the hotel offers poor value for money, fails to deliver on its promise of comfort and calm, and presents worrying security issues. I would not recommend staying here.