Zedwell Underground Hotel Tottenham Court Road

We stayed one night while visiting London Christmas markets and seeing the Christmas lights, and Zedwell was perfect for that. The hotel is exactly as advertised — a unique, minimalist concept built underground. The room was small and basic but very comfortable, clean, and had everything we needed for a short stay. The price was excellent for such a central location. We walked everywhere — Soho, Covent Garden, Carnaby Street, Leicester Square, Regent Street, New Bond Street and even Selfridges. We had no noise issues at all and no problems with the room and the stuff was always around and very welcoming. This isn’t a hotel for long stays or lots of luggage, but for a one-night city break where you just need a good night’s sleep in an unbeatable location, it was ideal.

All in all I can reccommend this for short city trips and if you‘re barely in the room! The hotel has a really great location. All the famous sights are within a 30 minute walk. Otherwise you can use Busses or metro close by. Keep in mind the hotel is very basic and has very minimalistic amentities. There is only one elevator so you need to be a bit patient. The rooms are not soundproof. You can hear the people in the hallway, the drains and especially the metro up until 1-2am.

Overall the hotel and room served the purpose of my business trip. Centrally located with a no frills room. The room itself was comfortable even though it's underground and no window. A few additional room amenities would have surely enhanced the experience, no desk, no tea/coffee facilities and nearly any space to hang cloths. The check-in experience was very poor. I arrived at the hotel at about 12.00 (mid-day) following a very early start, I was informed about the £ 40.00 early check-in fee, which I found rather high, eventually opted to leave my luggage against a £ 15.00 storage fee. I returned to the hotel at 14.00hrs, earliest check-in is at 14.45hrs, I was refused check in, blaming the system that they cannot process early check in. At 14.30hrs I asked again, and to my surprise or shock, check-in was once again declined and again was informed that the earliest check in is at 14.45hrs. This first experience really affected my overall opinion of this hotel. The attitude shows utter lack of empathy towards clients. Despite the central location, I very much doubt I will return.

I booked a cocoon 4. Zedwell’s website promotes the Cocoon rooms as having sound-proofed walls, floors, and doors, designed to shut out city noise. Unfortunately, this was not the case during my stay. I could clearly hear the underground trains running throughout the night, as well as people walking and talking in the corridor, which made it very difficult to sleep. Cleanliness was another major concern. The room has a tatami-style layout with a mattress placed directly on the floor, so hygiene is particularly important. However, when we entered the room: • There was hair left in the shower drain • Breadcrumbs on the tatami floor, very close to where we were sleeping • The floor did not appear to have been properly mopped After we reported this, reception staff were polite and quickly arranged for housekeeping to clean again, which I appreciate. However, even after this second cleaning, we found a dead worm near the shower door, which was very unpleasant. Additionally, the hot water was unreliable. I had to wait around five minutes before the water became hot enough to shower. The reception staff offered a late check-out as compensation, which was a nice gesture, but overall the stay did not meet the standards advertised — particularly regarding soundproofing and cleanliness.

Very disappointing experience... The only positive point is the location, you are close to everything. However, the rest was very bad The open Italian style shower makes everything wet, there is no hairdryer, and the noise is constant... Housekeeping was never done, even though we stayed for 3 nights. There is no space to store your belongings, and the smell in the room is not good. I asked for an adapter, and they don’t lend you one, they only sell it. There is no fridg! If your plan is to party and come back very late at night, it is okay. Otherwise, I do not recommend it. They also charge if you need to leave your bag for a few hours. It is honestly one of the worst hotels I have stayed. Finally, during check-out at 9:40 (already very early), my room card was deactivated. There was a long line, and I had an argument with the receptionist because she said someone had already made my check-in, which was impossible. She seemed annoyed, and so was I. She made a new card, but it did not work. She blamed me, saying I kept it next to my phone, but I know I didn’t. It felt intentional. In the end, I could only leave around 11:00. Overall... a very bad experience. I do not recommend this hotel.